a copy of your letter has been forwarded to the personnel department and will be included in the employee's file. so seldom is it that a customer takes the time to write a letter of appreciation,that i feel moved to reward your initiative. please accept the enclosed certificate,which,when presented,will entitle the bearer to a ten percent discount on the merchandise being purchased at that time.

this is but a small token of our appreciation of customers such as you,upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace. again,on behalf of our entire organization, a heart-felt thank you.

商务类作文篇2

charm of intonation

answering a phone in a clear and pleasant tone can show the speaker's professional demeanor and amiable personality.although your partner can't see your face, your joy or irritation will come through your voice.when you call, your tone should be smooth, soft and serene. then, if you can talk to each other with a smile, it will make your voice more friendly and enthusiastic.never chew gum or eat while you're on the phone.

decent questions and answers

the call should be answered immediately after the second bell rings

when the other party should take the initiative to identify the company or the name of the department and its name, should not pick up the phone asked: “ hello, who are you looking for? ” also, to call people need to leave a message should be clear to report the name, unit number, and a message in simple language.the end of the telephone conversation, usually made by the calling party, then politely said goodbye to each other.no matter what the reason for the telephone call, the party shall be responsible for the redial.

telephone message

in business complaints, it is most common to fail to return calls in a timely manner.in order not to lose every opportunity to clinch a deal, some companies even make telephone calls to be within an hour of the provisions of the reply.generally within 24 hours of the phone message to reply, if you call back, just in case the other party is not in, but also to leave a message, indicating that you have called back.if you really can't call back personally, you should trust someone else.

pay attention to jet lag

before making a call, make sure the difference between the time difference and the working hours of each country. don't make a phone call on the day off so as not to influence the rest of the day.try not to call home even if the customer has told you the phone number at home.

use the telephone properly

in america you can sell the goods to a person be strangers to each other by telephone, while in europe, latin american and asian countries, telemarketing or on the phone for a long time to talk business on the unacceptable.the best way to develop good business relationships is to negotiate face to face with customers, while the telephone is mainly used to arrange interviews.of course, once the two

商务类作文篇3

by paula

the opportunity

business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. unfortunately, in the perception of others, the devil is in the details. people may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. etiquette is also about being comfortable around people (and making them comfortable around you!)

people are a key factor in your own and your business' success. many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.

dan mcleod, president of positive management leadership programs, a union avoidance company, says, "show me a boss who treats his or her employees abrasively, and i'll show you an environment ripe for labor problems and obviously poor customers relations. disrespectful and discourteous treatment of employees is passed along from the top."

商务类作文篇4

subject:bankdraftpayment

dearsirs，

thegoodsundercontractno。555wasdeliveredhereingoodorderandconditionandwearequitesatisfiedwithit。

pleasefindabankdrafttothevalueofus$80，000forpaymentofyourinvoiceno。1223sentbyairmail。anacknowledgementinduecoursewillbeappreciated。

yourstruly，

xxxx

：汇票付款

亲爱的先生；

第555号合同项下的货物完好的运抵我处，我们对货物甚感满意。

现寄去面额80000美元的银行汇票一张，以结清贵方航邮来的第1223号发票账款，请查收。如若及时给我方收讫通知，将不胜感激。

你忠实的

xxxx

商务类作文篇5

dear

after checking with all of our other stores in the area，i regret to inform you that i have been unable to locate another [item requested] for you.

if you would like me to place a special order， i would be most happy to do so. normally， it takes between four to six weeks to receive merchandise ordered in this manner. if this is your desire， please call me at your convenience at [telephone and extension].

on behalf of [name of firm] i would like to thank you for shopping at our store and if there is any way that we can be of further assistance to you， please let us know.

商务类作文篇6

dear mr zampieri

with reference to your letter dated 14 june, in which you requested information about a cut above, please find enclosed details about our company and the services we offer.

our aim is always to provide our clients with the best possible combination of food, entertainment and location. by choosing a cut above, you can relax and enjoy your special occasion while we do all the work. events catered for by a cut above include corporate functions such as conventions and christmas balls and also family celebrations such as birthdays, weddings and anniversaries.

a cut above offers a variety of services from simply providing a gourmet menu to helping you choose the right venue and organise entertainment. we specialise in using our experience to meet your nees. to help us achieve this aim, we always arrange a meeting with a new client well before the date of any event in order to discuss the various possibilities.

as you can appreciate, we are unable to give quotations before our initial briefing with a client as price per head vaires with choice of menu.

to arrange a meeting or for any further information, please do not hesitate to contact myself or elena polidoro on 0123 4578.

a cut above look forward to hearing from you.

yours sincerely

sinead walsh

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